Privacy Policy

1. Who we are

Matrix Alpha Capital LLC, doing business as Matrix Alpha AI("we," "us," "our") provides AI-powered call answering, website chat, lead follow-up, appointment booking, and business automation services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information.

2. Information we collect

• Name — your first and last name
• Phone number — mobile or business phone
• Email address
• Business type — the nature of your business
• Communication records — call recordings (with consent), SMS messages, and chat transcripts
• Usage data — how you interact with the website (pages visited, time on site, referrer)

3. How we collect information

• Website contact forms — when you request a demo or submit an inquiry
• Facebook and Instagram lead forms — when you submit through our social-media advertising
• Phone calls and SMS — when you communicate with us or our AI systems
• Direct interactions — when you email us or provide information during consultations

4. How we use your information

• Follow up with you via SMS text messages
• Contact you by phone calls
• Send email marketing communications about our services
• Schedule and manage appointment bookings
• Provide and improve our AI consulting and automation services
• Process payments and manage client accounts
• Comply with legal obligations

5. SMS / text-messaging disclosures

By providing your phone number, you consent to receive SMS text messages from Matrix Alpha AI.

• Message frequency varies
• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance
• Carriers are not liable for delayed or undelivered messages

We do not sell, rent, or share your phone number with third parties for their own SMS marketing purposes.

6. Information sharing

We do not sell your personal information. We may share your data with the following categories of service providers, under strict data-processing agreements:

• Our internal pipeline (webhook.matrixalpha.ai) — CRM, SMS, email, and appointment-booking automation
• Retell AI — AI voice agent technology for phone calls
• Meta (Facebook / Instagram) — advertising and lead generation
• Vercel — static hosting and edge delivery for this site

We may also disclose your information when required by law, regulation, or legal process.

7. Data security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure hosting infrastructure, and access controls that limit data access to authorized personnel only.

8. Data retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, or as required by applicable law. When your data is no longer needed, we securely delete or anonymize it.

9. Your rights — access and deletion

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data
• Opt out of marketing communications (SMS, email, phone)

To exercise any of these rights, email us at [email protected] with the subject line "Data Request." We will process your request within 30 days.

10. Cookies

Our website may use cookies and similar tracking technologies for analytics and website functionality. You can manage cookie preferences through your browser settings. We do not use cookies for cross-site advertising tracking.

11. Changes to this policy

We may update this policy from time to time. When we do, the effective date at the top of this page will change. If the update is material, we will provide additional notice (for example, by email or a banner on the site).

12. Contact

Questions about this policy, or a request concerning your personal information? Email [email protected] or call (833) 737-0706. Correspondence address: Matrix Alpha Capital LLC, Austin, TX, US.